What Does a Medical Answering Service Do? An Informative Guide

Updated on April 24, 2020

Running a medical practice is difficult enough without having to run around answering phones all day.

It doesn’t matter if you run a dental, medical, or healthcare practice, seeing patients is a full-time job. Dozens, if not hundreds, of calls come in throughout the day at some medical practices. If you answered all of them, you or your staff would never see another patient again.

That’s where a medical answering service comes in. Today, we’re going to tell you what a medical answering service is, what it does, and how it can make your day to day life a whole lot easier.

What Is a Medical Answering Service?

Basically, the medical answering service will field all the incoming calls for your medical practice. This free’s up your staff to help you deal with patients and makes everything run a little bit more efficiently.

When a call comes in, it’ll get routed to the service you hire and an off-site receptionist will answer with your practice’s name. They can answer common questions (hours, location, etc.) and even make appointments, forward them to you, and direct emergency questions to the right authorities.

Unlike your practice, a medical answering service can field calls 24/7, so you don’t necessarily have to take those middle of the night calls from your patients.

How Can It Help You?

There are many ways in which this kind of service will be of use to you, but most importantly, it’s cheaper and more efficient. If your medical practice has been having issues with being able to take all of your calls, or your office staff has to be pulled away from dealing with patients, then you will benefit from a medical answering service.

Rather than hire another full-time staff member to look after the phone lines, which might not be in your budget, you can hire a service that you don’t have to train and will pick up the phone around the clock. You could never expect a staff member to achieve what a medical answering service can achieve.

Hire One Today

So, how do you find the right medical answering service?

First, you want to make sure that work under the HIPAA act, which ensures that all of your patients’ personal information is well-guarded. Next, you’ll want to hire a service that keeps very extensive and organized records so that you can keep your medical practice safe. They should record and timestamp all calls in order to protect you.

Click here to find a reliable medical answering service for your practice and see the benefits for yourself.

Don’t Let Phone Lines Be the Bane of Your Existence

If your phone is ringing off the hook, get yourself a medical answering service today. It’ll save you time, money, and the stress of dealing with phone calls when you’ve got patients in your practice.

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The Editorial Team at Healthcare Business Today is made up of skilled healthcare writers and experts, led by our managing editor, Daniel Casciato, who has over 25 years of experience in healthcare writing. Since 1998, we have produced compelling and informative content for numerous publications, establishing ourselves as a trusted resource for health and wellness information. We offer readers access to fresh health, medicine, science, and technology developments and the latest in patient news, emphasizing how these developments affect our lives.