By Patricia Birch
Automation is often thought of as cold, even inhuman, best suited for assembly lines and rote tasks. In healthcare, however, automation applied appropriately can greatly improve member and patient experiences, enhance outcomes and reduce costs. Leading health plans and healthcare systems and their stakeholders already are seeing these benefits. The key to success is carefully choosing the functions to automate and designing automation-supported processes that put the healthcare consumer and clinicians at their center.
Here are areas in which it’s practical and rewarding for healthcare organizations to deploy automation, and the types of automation techniques and tools that complement those deployments. [Read more…]