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Patient Experience
What Three Years of Consumer Research Tells Us About Patient Access in 2020
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Editorial Team
By Emma Smith Since 2017, The Patient Access Journey Report has provided annual insight into how healthcare consumers search for, ...
HR
Is Your Float Pool Sinking?
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Editorial Team
By Cara Cook While we all agree that departmental productivity depends on having the appropriate number of staff deployed at ...
Patient Experience
A Brief Look at 2020 and Beyond: How to Cope with the Heightened Expectations of Survey Agencies
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Editorial Team
By Bud Pate A few themes will continue into 2020 and beyond: Accreditation surveys will generate a growing number of ...
Leadership
Building Trust to Succeed
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Editorial Team
By Rand O’Leary When it comes to building a strong leadership team, choosing top talent isn’t the only priority; building ...
Technology
Three Cybersecurity Considerations for Healthcare in 2020
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Editorial Team
By David Finn At the end of the year, we all certainly want to look ahead, hopefully, to what we ...
