Improving the Patient Experience One Device at a Time

Updated on May 5, 2024

In the rapidly evolving landscape of healthcare technology, mobile devices stand as a transformative force actively shaping real-time monitoring and data collection that not only streamline processes but also enhance overall efficiency in the delivery of patient care. 

During this technological revolution, it is crucial to acknowledge the pressing issues faced by healthcare IT workers. A recent study from SOTI found that 47% of healthcare IT workers believe legacy devices and systems expose their networks to security attacks. This revelation sheds light on the growing complexity of device management, demanding immediate attention, and the right resources to mitigate vulnerabilities and safeguard sensitive healthcare data. With the right Enterprise Mobility Management (EMM) solution, healthcare organizations can ensure they are delivering consistent quality care to save time, money and lives.

Elevating Patient Experience Through Digitalization 

In an increasingly digital age, using technology, such as mobile devices, makes it easier to interact with patients quickly and efficiently. Healthcare professionals can use mobile devices to speak to patients via video calls and access their records outside the hospital when visiting them at their homes. This enables patients who cannot leave their homes or wait in hospital waiting rooms to receive the care they need. However, traveling with patient records poses security risks, and having unmonitored devices out in the field increases the likelihood of downtime, which will be detrimental to the patient’s safety and experience. 

Healthcare organizations need to ensure device users and IT teams have efficient ways to communicate and troubleshoot device issues when they arise. It is crucial to have a mobile device solution that can remotely monitor company technology to prevent downtime, allow the seamless and secure flow of patient data, and address device issues within minutes.

Real-Time Information Exchange

Within a healthcare organization, many groups need access to information, such as physicians, pharmacists and patients. Rather than recording patient information through paper-based processes and heightening the risk of privacy breaches or record loss, the industry has incorporated protected health information-compliant technology into various processes. This allows groups to have access to secure and accurate information at all times.

At the forefront of these advancements are mobile apps. With the right infrastructure, like SOTI Snap, companies can digitize their traditional operations to boost worker productivity and offer remote support and security. With user-friendly AI-driven tools or platforms tailored to specific needs, paper-based processes are transformed into mobile apps within minutes, enabling a smoother transition for companies incorporating their technology investments – and ensuring ultimate security for sensitive patient data. This allows healthcare workers to enjoy faster, more accurate data collection and streamlined workflows which saves time and money.

The Critical Need for Printer Security

Printers are used daily for essential healthcare processes, such as printing patient records or prescriptions. This means any form of printer downtime can directly impact operations. Proactively monitoring printer performance metrics such as print speed, darkness levels and temperature can help identify issues before they become problematic to the organization and impact the patient experience. 

Additionally, printer security is now a tipping point for many organizations, with breaches skyrocketing. A poorly secured printer is a vulnerability that is known to be exploited to hack networks and compromise corporate and customer security and privacy. Hacked printers can also lead to compliance fines under GDPR, LGPD and CCPA, as well as a loss of trust among patients. Healthcare organizations need to know they have a trustworthy system in place, such as SOTI Connect, to keep their number one priority top of mind – the safety of their patients.

The Bottom Line

There is a delicate balance between innovation and effective management. When it comes to developing a secure, efficient healthcare ecosystem, patient safety and experience must be top-of-mind for any technological investments. With the right solutions in place, healthcare organizations can thrive in providing top-tier care while future-proofing their operations.

Shash Anand
Shash Anand
SVP of Product Strategy at SOTI

Shash Anand is SVP of Product Strategy for SOTI.