By Robert Johnson
Many organizations in the healthcare industry are well underway on their digital transformation journey. However, even with the best practice management solution, many businesses are falling short. Handling tasks like managing vendor relationships and inventory tracking through practice management technology alone can bog down businesses and ultimately lead to chaos. Incorporating B2B support software into a healthcare organization’s tech stack will organize communications to keep businesses running smoothly.
Go beyond scheduling appointments
Current healthcare technology solutions lack updated features or cannot integrate with other technologies to create a seamless experience for healthcare technology buyers and users. For this reason, healthcare technology users are left frustrated, sometimes resorting to manual data entry or trying to understand how to integrate siloed solutions.
Instead of solely using a traditional practice management solution, healthcare organizations should consider incorporating B2B support software that easily integrates with a variety of solutions. B2B support software helps healthcare technology users streamline business operations by tracking inventory, simplifying collaboration to quickly resolve issues, and bringing more transparency into vendor relationships.
The importance of vendor relationships
Healthcare organizations rely on vendor relationships to maintain day-to-day tasks and responsibilities. However, managing vendor relationships can be complex and a lot of work. Leveraging only traditional practice management technology often leaves healthcare technology users frustrated, in search of key information, and dealing with unorganized communication between multiple vendors.
Imagine if one of your vendors has a data breach. Without B2B support software in place, it can be difficult to track what information you shared with the vendor. By lacking a holistic view of conversations and transactions between the organization and the vendor, healthcare businesses risk vulnerabilities that could be better tracked with B2B support software.
Inventory tracking for success
As the healthcare industry grows, businesses are developing more locations to serve customers, which requires more inventory. Alongside growth, the healthcare industry continues to face some of the strongest regulations on inventory documentation, requiring these businesses to have a clear understanding of what products are in stock and where they’re located.
By using B2B support software in conjunction with practice management software, healthcare technology users can ensure vendors provide products on time. Users can set reminders based on their last delivery, saving them time and making certain products are never out of stock. B2B support software can then track these deliveries on a group calendar, allowing users to see each delivery with contact information for transparency. B2B support software also allows healthcare partners to communicate with satellite offices when items are running low, setting up necessary product transfers and tracking expiration dates to ensure no item is gone to waste.
While healthcare organizations are making significant headway in transforming their technology for both buyers and users, many businesses recognize traditional practice management software alone is not enough. With B2B support software, healthcare organizations can experience a multitude of benefits like saving time and money, improving communication, and reducing waste. Instead of stressing over software not meeting the day-to-day needs of healthcare technology users, pairing practice management software with B2B support software can establish direct and centralized information about partners, vendors and inventory. In doing so, healthcare businesses can ease unnecessary confusion, stay organized, and streamline operations.
Robert Johnson is CEO at TeamSupport.