WVU Medicine Strives for System-Wide Efficiency Gains and Streamlines Access to Services via Hyro’s Responsible AI-Powered Communications

Updated on March 4, 2024

Last week, WVU Medicine, a West Virginia-based integrated healthcare system dedicated to serving the needs of communities throughout the state and region, announced a strategic partnership with Hyro, the world’s leading provider of Responsible AI-Powered Communications for Healthcare.

Over the next three years, WVU Medicine will deploy Hyro’s suite of AI assistants across its websites and call centers to streamline patient and employee interactions and boost operational efficiency.

This collaboration aligns perfectly with WVU Medicine’s mission to “improve the health of West Virginians and all we serve through excellence in patient care, research, and education,” and its vision to “transform lives and eliminate health disparities through a nationally recognized patient-centered system of care.”

By leveraging Hyro’s innovative technology, WVU Medicine aims to achieve the following key objectives:

Enhanced Patient Experience: Hyro’s secure conversational Al Voice and Web Assistants will be integrated into the WVU Medicine ecosystem to provide patients with more options for seamless and personalized support. Patients will be able to easily access information, schedule appointments, request a prescription refill, and navigate their healthcare journey 24/7 with the goal to improve health outcomes and satisfaction.

Improved Operational Efficiency: Hyro’s Call Center Automation solution, including AI-powered Smart Routing, Call-to-Text, Clinic Information, and Live Agent Handoff, will help reduce call wait times, improve call routing accuracy, and offload routine tasks from support agents, allowing them to handle more complex and nuanced inquiries and provide even better service.

Empowering WVU Medicine Employees: Hyro’s AI assistants will serve as valuable tools for WVU Medicine employees, aiding them in tasks such as HR inquiries, Employee Health inquiries, IT support, and administrative processes. By simplifying these interactions, employees will be able to better focus on their core responsibilities and enjoy greater job satisfaction.

Optimize Decision Making: WVU Medicine decision-makers will be able to access real-time analytics extracted from patient interactions with Hyro’s assistants to gain an impartial 360° overview of trends, patient preferences, and service gaps.

The deployment will include robust security measures to protect sensitive information and ensure compliance with data privacy regulations.

“Our collaboration with Hyro marks a new era of innovation and efficiency in how we are going to engage with patients and staff,” Jim Venturella, WVU Medicine Senior Vice President and Chief Information Officer, said. “Leveraging Hyro’s cutting-edge natural language understanding and knowledge graph technologies, we anticipate faster implementations and more flexible solutions. This paves the way for our ambitious plans to create efficiencies and novel ways to engage in our digital experience journey.”

“We are thrilled to partner with WVU Medicine and support their mission to deliver exceptional healthcare to their communities,” said Hyro’s Co-Founder and CEO Israel Krush. “Our Responsible AI technology is designed to safely and securely empower patients and employees, optimize workflows, and drive meaningful efficiency gains. We are committed to working closely with WVU Medicine to achieve their goals and improve the lives of patients across West Virginia.”

Media Contacts:
Ziv Gidron, Head of Content, Hyro, [email protected]
Angela S. Jones, Assistant Vice President of Media and Marketing Communications, WVU Medicine, [email protected]

About WVU Medicine
The West Virginia University Health System, which operates under the brand WVU Medicine, is West Virginia’s largest health system and the state’s largest employer, with more than 3,000 licensed beds, 4,000 providers, approximately 30,000 employees, and more than $5 billion in total operating revenues. The Health System is comprised of 21 hospitals – including J.W. Ruby Memorial Hospital, a 700-bed academic medical center, and the 150-bed WVU Medicine Children’s Hospital in Morgantown, West Virginia – and five institutes. To learn more, visit WVUMedicine.org.

About Hyro
Hyro, the leading Responsible AI-Powered Communications Platform for healthcare, enables health systems to safely automate workflows and conversations across their most valuable platforms, services, and channels—including call centers, websites, SMS, mobile apps, and more. Hyro’s clients, which include Intermountain Health, Baptist Health, and Hackensack Meridian Health, benefit from AI assistants that are fully HIPAA-compliant, faster to deploy, easy to maintain, and simple to scale—generating better conversations, more patient goals completed, and revenue-driving insights. To learn more, visit hyro.ai

The Editorial Team at Healthcare Business Today is made up of skilled healthcare writers and experts, led by our managing editor, Daniel Casciato, who has over 25 years of experience in healthcare writing. Since 1998, we have produced compelling and informative content for numerous publications, establishing ourselves as a trusted resource for health and wellness information. We offer readers access to fresh health, medicine, science, and technology developments and the latest in patient news, emphasizing how these developments affect our lives.