Virtual Care Improves the Physician Experience 

Updated on November 17, 2023

Providing support to those on a cancer journey

Specialists, such as oncologists, provide critical guidance, care, and support for those on a cancer journey, but for patients, lengthy wait times, physician shortages, and other factors can make it more difficult to get timely information. 

Virtual care can address many of these challenges by accelerating access to specialists and who can answer any health question—and at any point in one’s journey. 

Personalized Support from Trusted Partners

Today, cancer has become the leading healthcare cost driver for employers. National expenditures on cancer treatments are expected to grow to $245 billion by 2030. Increased cancer care costs, combined with a recent increase in late-stage cancer diagnoses, require more resources—and demonstrate a growing need for virtual care solutions that expedite access to comprehensive and personalized care.

Virtual care can provide medical guidance throughout the entire cancer journey. A team of expertly-trained concierge staff, physician-led navigation, and fast access to leading specialists keep patients at the center of every interaction, ensuring they are prepared for appointments and personalizing information, education, and treatment options to the unique needs, preferences, and decision points of each cancer journey.

The virtual care team serves as a trusted partner, from initial screening through diagnosis and treatment, including evaluating options for clinical trials where appropriate. They help address any questions or decisions along the way—including the topics of monitoring, follow-up testing, the challenges of living with cancer, spread, remission, or recurrence. 

Specialists Benefit Too

Virtual care restores human connection in healthcare by delivering personalized attention—with a speed and scale that matches the needs of modern healthcare. Virtual care helps specialists better leverage their resources and expertise in several ways:

  • Reduced administrative burden. Virtual care eliminates excessive paperwork and low-value administrative activities. The technology, thoughtfully designed with and for specialists, creates a frictionless experience that expedites the collection and synthesis of patient information. Medical history and chart information are easy to access, making patient visits more effective and more rewarding. 
  • More time with patients. We hear from our specialists all the time about how much they value the opportunity to spend more time with patients, addressing their questions with depth and nuance—and such attention ultimately improves outcomes. Instead of a traditional 15-minute in person visit, specialists average nearly an hour with patients in virtual appointments. Many specialists cite this opportunity for personal connection as the primary reason they went into medicine.
  • Delivering personalized medical support. Because virtual specialty care is focused on education, specialists can tailor guidance to each patient’s unique situation. This is particularly important for people with cancer—helping them take control of decisions about treatment and assuaging feelings of fear, anxiety, and loneliness. 

With more time and the ability to connect and provide medical expertise, specialists can provide support effectively through virtual care. 

Support for the Journey

Virtual care helps patients and specialists alike—and the benefits of this technology prove particularly valuable for cancer journeys. No matter where someone is in their journey, specialists provide the support needed to create a path forward in the moments that matter most. 

Mary Mulcare
Mary Mulcare
Chief Medical Officer at Summus

Mary Mulcare, MD, FACEP,  is Chief Medical Officer for Summus.