The Role of Health Service Manager in the Healthcare Environment

Updated on January 12, 2022

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The Healthcare sector has broadened by leaps and bounds in the past few years, and several new fields have come forward. Irrespective of what area of medical industry one serves in, the primary motive is to enhance people’s wellbeing. Health service management has shaped into a full-fledged designation, and today, it holds significance in medical settings.

People think that to work in the healthcare setting; you only need to possess medical academic knowledge and skills. The truth is leadership, management, and business skills can also land you a job in a healthcare environment. Health service managers do not deal with patients’ bruises, diseases, or wounds. Still, they play an active role in enabling other healthcare professionals to provide patients with the required services. They are involved in organizational matters of the health environment. The career of health service managers is dynamic and gaining immense popularity.

Many people want to learn more about the roles and responsibilities of health service managers and are eager to know how they help enhance the community’s wellbeing. Below we are giving an insight into the role of health service managers in a healthcare environment and how can you become one:

Education and Training to Become a Health Service Manager

Earning a bachelor’s degree in a relevant academic area is a prerequisite to obtaining a healthcare service manager job. Some recruiters prefer a master’s degree. Most healthcare jobs require a license and thorough knowledge of the medical field. Still, health managers can work with basic information about healthcare matters as they do not handle patients and do not need to earn any license. For people who want to serve in the healthcare sector but do not want to deal with medical issues directly, this job is for them.

The modern world is technologically driven, and people rely on technical devices for mundane activities. E-education is booming, and many educational institutes now offer online programs in various academic disciplines. People aspiring to be health service managers can enroll in an online general studies bachelor degree and earn skills to serve as a medical service manager.

For healthcare professionals transitioning into health service management, postgraduate courses are available to gain management qualifications. Often, aspiring health service managers lack formal management training, having begun their careers in clinical roles with healthcare degrees such as nursing, medicine or pharmacy.

A popular way for working professionals to gain a health service management education is to start with a relatively short course such as a Graduate Certificate in Health Management. You can study for this online on a part-time basis while working full-time. If you tolerate the work-study balance well, you can choose to continue your studies and use your graduate certificate as credit towards a masters.

Role of Health Service Manager in Healthcare Environments:

Health service managers work alongside teams of doctors, nurses, and other medical professionals. Aside from healthcare workers of their organization, they also interact with insurance agents, electricians, patients, and people from various professions frequently. Health service managers ensure that healthcare professionals provide patients with quality services accurately and promptly. They deal with organizations’ efficiency and safety and work to improve patients’ overall experience with them. Health service managers must have some insight into the medical field and understand the financial matters of their organization.

Health Service Managers’ Responsibilities

Healthcare service managers are responsible for a wide array of operations, and some of them are listed below:

  • Devising plans, organizing and managing activities and functions of the organizations
  • Designing work schedules for healthcare workers
  • Ensuring that the departments are well-coordinated
  • Updating departmental plans to address healthcare facilities’ concerns
  • Overseeing the deployment of technology
  • Managing functions of medical teams
  • Following and maintaining budget records
  • Staying updated with the relevant laws and rules and ensuring that the staff adheres to them
  • Upholding organizations’ values
  • Maintaining day-to-day records, such as patients’ count, medical supplies information, and others
  • Keeping in touch with medical leadership
  • Supporting team, resolving conflicts, and acting as a guide for team members
  • Representing the organization in meeting with investors or other outer bodies

Health service managers need to stay updated with the latest happenings of the medical arena to bring changes accordingly. They strive to bring in the latest medical equipment to enhance medical care and help healthcare workers diagnose illnesses and design treatment procedures. They can drive innovation in medical organizations’ processes to improve healthcare services.

Required Skills

Health managers oversee different departments and need an amalgamation of skills to perform their duties efficiently. Sometimes they act as a leader, and at others, they execute organizations leaders’ orders. The following are some skills of health service managers:

  • Communication
  • Planning
  • Technical
  • Budgeting
  • Staff-management
  • Critical thinking
  • Problem-solving
  • Quality assurance and control
  • Research

Job Opportunities

Health service managers work in hospitals, private clinics, nursing homes, acute care centers, government healthcare facility centers, and other healthcare organizations. Experts predict that they will have more opportunities in the upcoming years as the demand for healthcare service centers will grow with time. Apart from substantial earning potential, healthcare service managers get a chance to work in an industry that strives to enhance humanity.


Health service managers are the individuals responsible for running the healthcare facility centers smoothly. They use their skills to manage different departments of the organizations and supervise their coordination and functioning. Health service managers need to balance medical knowledge and business acumen to run medical facility centers and make effective decisions timely. Health service managers are crucial for healthcare organizations to operate effectively and competitively and generate a substantial profit.

The Editorial Team at Healthcare Business Today is made up of skilled healthcare writers and experts, led by our managing editor, Daniel Casciato, who has over 25 years of experience in healthcare writing. Since 1998, we have produced compelling and informative content for numerous publications, establishing ourselves as a trusted resource for health and wellness information. We offer readers access to fresh health, medicine, science, and technology developments and the latest in patient news, emphasizing how these developments affect our lives.