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Best Practices
New Centers of Excellence Models Advance Stakeholder Value
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Editorial Team
By Lucas Pauls and Michelle Zettergren Hospitals have traditionally built centers of excellence programs to develop and demonstrate strength in ...
Telemedicine
The Multi-Pronged Approach to Defeating Telehealth Threats
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Editorial Team
By Troy Ament, field CISO for healthcare, Fortinet At the American Telemedicine Association’s conference in January, cybersecurity was a foremost ...
Covid
Caring for Frontline Healthcare Workers Amid COVID-19
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Editorial Team
Photo credit: Depositphotos By Mark Debus, Behavioral Health Team Lead, Sedgwick Fear. Anxiety. Anger. These are among the emotions that can ...
Revenue Cycle Management
The Role of Patient Financial Advocacy in Weathering the Pandemic
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Editorial Team
Photo credit: Depositphotos By Jill Barton, Vice President of Revenue Cycle at Montefiore St. Luke’s Cornwall Hospital; and David Shelton, SVP, ...
Patient Experience
The Importance of Resolution-Centered Customer Care in the Healthcare Industry
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Editorial Team
Photo credit: Depositphotos By Becky Watkins The healthcare industry has seen a drastic shift in its operations and communications over the ...
