As hospitals race toward the close of the fiscal year, many find themselves in a familiar scramble: catching up on preventive maintenance, closing compliance gaps, and finding smart ways to use remaining budget dollars before they disappear. For many, these aren’t just operational headaches—they’re potential audit risks.
That’s where InterMed’s JumpTeams come in. These rapid-response technical teams, part of InterMed’s ISO 13485-certified program management portfolio, are redefining how hospitals manage year-end compliance and workforce challenges.
According to Will Moore, Vice President of Program Management at InterMed, the JumpTeams concept isn’t new, but its relevance has never been greater.
“The idea for JumpTeams actually dates back more than 15 years,” Moore says. “Around 2006, our leadership saw an opportunity to bring the same flexible staffing model that was transforming nursing, temporary, and supplemental teams into the biomedical and HTM world.”
At the time, InterMed recognized a consistent challenge across hospitals: preventive maintenance backlogs, compliance gaps, and staff shortages that left departments vulnerable during audits or survey periods.
“JumpTeams were created to provide immediate, on-demand technical support to hospitals that needed short- or long-term help,” Moore explains. “Whether that’s filling a vacancy, catching up on PMs, or ensuring our customers stay survey-ready at all times.”
One of the first tests of the concept came when a Veterans Affairs hospital in Florida needed temporary coverage after a key biomedical engineer was deployed overseas.
“That experience validated the model,” Moore says. “From there, we’ve supported facilities of every size, including some of the industry’s largest ISOs and OEMs, helping them meet compliance standards without disrupting operations.”
Turning Backlogs into Benchmarks
While the pandemic may be over, its aftershocks continue to ripple through hospital maintenance departments. Preventive maintenance backlogs remain a persistent pain point as facilities struggle to recruit and retain qualified biomedical staff.
“JumpTeams were built for exactly this scenario,” Moore says. “Our experienced technicians can be deployed for as little as a week or as long as needed, depending on the customer’s needs.”
Hospitals often bring in JumpTeams to reduce PM backlogs quickly, but the support doesn’t stop there. InterMed’s approach includes strategic planning and budgeting guidance to help hospitals avoid repeating the same cycle year after year.
“Each engagement begins with aligning technician skill sets to match the right expertise to the right assets,” Moore explains. “For hospitals, it’s a ‘try before you buy’ opportunity. In some cases, a JumpTeam technician becomes a full-time employee if there’s a strong fit.”
That blend of tactical and strategic support delivers fast, measurable results. “Hospitals get where they need to be from a compliance standpoint quickly, efficiently, and without compromising standards,” he says.
Making Every Dollar Count
Fourth-quarter budget season presents its own challenges and opportunities. Hospitals often face the “use-it-or-lose-it” dilemma, needing to deploy unspent funds before they expire while ensuring those investments deliver real value.
“End-of-year budgets create unique opportunities, not just challenges,” Moore says. “Hospitals use JumpTeams to maximize those dollars by investing in projects that drive measurable ROI, completing PMs, conducting physical inventories, or addressing corrective maintenance.”
Every JumpTeam project starts with a defined scope of work and clear performance metrics, allowing hospitals to quantify success. “For some, that means achieving 90%+ closure rates on overdue PMs; for others, it means validating equipment data to inform capital planning,” Moore notes.
During the holidays, when staff PTO spikes, JumpTeams can keep operations moving smoothly. “We can even assist with equipment installations and onsite training,” Moore adds. “That creates both short-term compliance gains and long-term operational value.”
And while JumpTeams aren’t cybersecurity specialists, they frequently assist with data collection efforts, gathering patch information, or helping IT teams identify vulnerabilities: critical steps in proactive risk management.
A Different Kind of Partner
Many hospitals rely on OEM dispatches or outsourced service providers when they need quick technical support. But Moore emphasizes that JumpTeams operate differently.
“They function as true extensions of the hospital’s HTM department, not just a dispatch service,” he says. “OEMs can send technicians trained on their own devices, which can limit flexibility. JumpTeams bring multi-vendor expertise, allowing hospitals to address diverse device types under one coordinated effort.”
That flexibility, combined with InterMed’s agility and alignment, sets the model apart. “Every engagement is customized to the customer’s priorities,” Moore says. “We match our technicians’ skill sets, coordinate multiple POs if needed, and deliver service at competitive rates without long-term contracts. It’s about providing immediate relief while exceeding expectations on response time, cost, and compliance performance.”
Ready in Days, Not Weeks
When compliance deadlines loom, speed is everything. InterMed’s JumpTeams are designed for rapid deployment.
“We can typically deploy within 24 to 72 hours of receiving a request, depending on the facility’s credentialing process,” Moore explains. “The workflow begins with a needs assessment, followed by a scope and skill alignment, then a quote and customer approval. Once credentials are verified, technicians are mobilized immediately.”
Some hospitals have fast-track credentialing that allows same-week deployment, while others require more time. “Our goal is always to move at the speed of the customer,” Moore says. “Whether it’s a short-term, same-week project or a scheduled deployment for cost efficiency, we adapt to their timeline. The only variable that can delay deployment is credentialing, which is why proactive planning delivers the best outcomes.”
From Crisis Response to Workforce Resilience
While JumpTeams often step in to address year-end backlogs or short-term gaps, many hospitals are now viewing them as a long-term workforce resilience solution.
“JumpTeams have evolved into a workforce resilience tool,” Moore says. “Many hospitals are still rebuilding after workforce reductions or navigating turnover in their biomed departments. For facilities uncertain about long-term staffing needs, JumpTeams provide a way to test staffing models before making full-time hires.”
They also play a crucial role during expansion phases. “We support hospitals that are growing through acquisitions, new offsite clinics, or added service lines,” he continues. “By providing scalable staffing support, JumpTeams help systems maintain service continuity across larger footprints without overcommitting to FTEs. It’s a flexible way to sustain operations, ensure compliance, and protect team morale.”
Continuous Evolution for a Changing Industry
As regulations tighten and operating margins remain under pressure, InterMed continues to evolve its offerings to help hospitals stay ahead of compliance and staffing challenges.
“InterMed is continuously evolving to meet the industry’s next set of challenges,” Moore says. “We’re investing in predictive maintenance technologies and remote diagnostics to help customers shift from reactive to proactive service models.”
Today, JumpTeams are increasingly integrated into asset lifecycle management projects, performing hospital-wide sweeps to locate and verify equipment, align inventories with PM schedules, and support capital planning. “For hospitals managing thousands of devices, that kind of visibility is critical to both compliance and cost control,” Moore explains.
The company is also focused on expanding its talent pipeline. “We continue to build a diverse bench of talent, from entry-level biomedical technicians to seasoned program managers, so our customers always have access to the right expertise at the right time,” he says.
At the heart of it all is a simple goal: to help hospitals stay compliant, efficient, and prepared for whatever’s next.
“We’re not just helping hospitals get through the end of the year,” Moore concludes. “We’re helping them build stronger, more resilient programs for the years ahead.”
For more information, please visit intermed1.com.
Daniel Casciato is a seasoned healthcare writer, publisher, and product reviewer with two decades of experience. He founded Healthcare Business Today to deliver timely insights on healthcare trends, technology, and innovation. His bylines have appeared in outlets such as Cleveland Clinic’s Health Essentials, MedEsthetics Magazine, EMS World, Pittsburgh Business Times, Post-Gazette, Providence Journal, Western PA Healthcare News, and he has written for clients like the American Heart Association, Google Earth, and Southwest Airlines. Through Healthcare Business Today, Daniel continues to inform and inspire professionals across the healthcare landscape.
