Automation in patient access can help eliminate inefficiencies, automate processes and optimize workforce management in the Revenue Cycle Management (RCM) space. Because of its ubiquitous nature, healthcare organizations can now leverage this technology at the point of patient access and strategically leverage technology and automation to eliminate inefficiencies and optimize workforce management.
The front end of the revenue cycle is often referred to as patient access and engagement. Aligning the revenue cycle with the patient means hospitals must evolve the methods at which they operate.
Innovative solutions and strategies to get hospitals to think outside of the box exist and stem from the need to be more efficient, to spend less money, and to deal with staffing issues. Harnessing technology to improve the patient experience and outcomes is critical in today’s healthcare environment, yet, in the hospital marketplace, so many processes are still manual.
Virtual Teleport Concept
A virtual teleport concept is much more than a kiosk or mobile check-in. This strategy allows a health system the capability to bring their staff together despite their location–whether at home or in a hospital department to register patients, then bring the data and staff together where resources are most needed.
Vyne Medical is exploring solutions to pre-register patients electronically with the assistance of remote hospital staff. This innovative approach to traditional registration leverages the productivity and flexibility of remote workforces without sacrificing patient experience gains from personal encounters; integrated workflows improve productivity. This concept Vyne Medical is exploring is a result of the current economics and operational challenges the healthcare industry faces in today’s environment.
Leveraging Voice Data for Quality Assurance
Whether remote or onsite, hospitals can use calls and voice recordings to monitor employee productivity, quality assurance, and effectiveness using voice data analytics. For example, if a specific part of a script must always be used in discussing financing, managers can automatically monitor what employees are doing and what they were asked to do when speaking with patients throughout their care journey. Voice data can be collected at any point of the patient experience – even in person! By using voice data, determinations can more easily be made to optimize individual and team performance.
In the past, if a member of the hospital care staff called out sick, there was a mad rush to call someone to fill in, secure their availability, and get them ready for work. Now, you can cover more areas of the hospital with fewer staff.
For example, Vyne Medical had thousands of hospital employees utilizing our solutions and working remotely prior to COVID 19. With experience activating remote employees, we provide hospitals and health systems another option other than buying, building, or renting additional space when they expand or grow.
Once COVID hit, remote employment became a requirement. Post-COVID, with the labor challenges hospitals still face today, working from home has become a standard and a benefit to many employees–giving the employer more options than they had in the past.
We are also seeing surgery centers and clinics use remote pre-registration, especially those owned by hospitals since they have the infrastructure and teams already in place, but other healthcare systems that were unprepared when COVID struck are missing the necessary infrastructure to sustain what they had started – sending workers home to work, automating processes, and being more diligent about the data they collect and consume to improve processes.
While there are still issues that must be dealt with in hospitals and clinics, using automation solutions will help hospitals improve efficiency, reduce costs, and improve overall performance.
Article taken from the podcast “Leveraging Technology in Patient Access” with Scott Overholt, Chief Business Officer, Vyne Medical
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Scott Overholt is Chief Business Officer of Vyne Medical.