While the medical industry may not have considered clinics to be top service providers, client behavior has proven that they’re a valuable part of the landscape. In fact, millions of Americans are using them every single day. If you’re running a clinic, you know the importance of having a partner to get local medical supplies to help provide services in a jiffy.
Here are five tips for finding the best local medical supplies for your clinic.
1. Ask Other Colleagues
Finding the best medical supplier for your business is a challenge that other people have tacked before. Rather than reinventing the wheel or going through this very unoriginal struggle, ask a colleague who they use.
If you start asking around, you’ll probably get a few different supplier names. Scrutinize each supplier based on their specialty and how it matches your needs. If your supplier has products you need but they don’t seem to have a very good selection, don’t settle for less.
Also, consider the specialties of your colleagues. Finding a product that is good enough isn’t enough for you to put your patients and clients at risk. Your patients would agree that few solutions are “one size fits all” so if you’re finding a patch rather than a brand to partner with, keep looking.
Consider the reviews of your colleagues as more substantial than the random reviews you see on vendor websites.
2. Look for Certifications
Products that you offer your clients and patients are putting your own reputation on the line. Every product should be certified and backed up by some kind of oversight committee in the industry. Whether it’s the FDA or just an award from AARP, your patients shouldn’t be the first people to use the products you’re offering.
Certifications for products are required for medical safety. Not only do doctors and hospitals not want to be sued, but also manufacturers want to be safe from scrutiny. They won’t usually release products to the public until they’ve been adequately protected.
Beware if you’re buying supplies from a foreign company. Their licensing structure may be vastly different from our own. Even if their products are deemed safe, if there’s an issue, you could face scrutiny for buying products that don’t meet the high standards of American oversight.
Consider what people are looking for in a medical supplier. This blog article has more details and information about what you should be looking for.
3. Scrutinize Their Products
While you should be wary of the reviews that are on the website of the seller or manufacturer, you should still look for reviews of any supplies or supplier. You never know who is paying for or soliciting reviews and how. Rather than buying based on reviews that were paid for, go with a third party who you can trust.
Lots of industry magazines offer independent oversight on products. Some will even run articles on medical suppliers. Run an internet search to see what industry specialists are saying about the supplier you’re thinking fo working with.
Consider the brand names that the supplier you’re working with has in stock. If they’re not using brand names that you’re familiar with, be sure to run some checks and see whether or not those brands are reputable. Choosing a supplier who is cutting corners could trickle down to you as lower prices but also a higher risk.
4. Privilege Customer Service
Customer service is important in any kind of products or services. When you’re giving your money to someone and putting your trust in them, they should show appreciation through good services. In the world of medical suppliers, trust is everything, so don’t overlook this as an issue.
Customer service representatives should be cordial and friendly when you interact with them. Together, you’re both trying to do the vest you can to serve patients in need. That should be a mutual goal that you share with your partners.
Also, watch how they’ve responded to criticism in the past. If there are negative reviews, the best companies will reach out and try to offer a solution or a response to criticism. Those who ignore criticism and complaints online will be sure to do the same to your emails and phone calls if you have an issue.
5. Survey Your Clients
When you’ve been serving your clients and patients products and services for a while, ask what they think of what they’re getting. Your patients and clients are sure to have an opinion on what they’ve been getting from you. Ask which products they like the most and which work best for their needs.
If they don’t like given products and services, be responsive to that. Look for alternatives that might be better or help them understand what the landscape looks like for patients. Listen to their feedback and it can help guide who you work with as a supplier.
Your vendor relationships are important partnerships but they’re not a marriage. If you don’t want to work with a vendor anymore or if your patient or client don’t like who you’re working with, maybe it’s time to try someone else. Don’t be afraid to jump ship if your clients need you to.
Local Medical Supplies Provide Fast Response
When you need to respond to the needs of your customers, you need to be working with a local medical supplies distributor. This ensures that you’re able to serve the needs of your clients quickly and without fail.
If you’re curious about the materials that go into medical products, check out this guide on what innovations are happening in the industry.
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