Patient Experience

Patient Care Operations
“Good” Hospitals Require Real Leaders
As the Executive Director of the Physician-Patient Alliance for Health & Safety, a non-profit whose mission is the improvement of ...

Patient Care
Infectious Disease Outbreak
Preparing for an Infectious Disease Outbreak: Six Things Healthcare Facilities Need to Know Studies conducted in the aftermath of the ...

Financial Insurance
9 Easy Steps to Prepare for MACRA
Signed into law in 2015, Medicare Access and CHIP Reauthorization Act, also known as MACRA, is coming into play. Although ...

Patient Care
Reshaping Patient Experiences in the Era of Consumerized Healthcare
Today, patients are more involved in key decisions about their care than ever before. They choose providers, select coverage, collaborate ...

Patient Care
First Giving Care to the Care Giver
Putting Your Mask on First “Take some time,” “Take care of yourself first.” When you hear these words of advice ...