Top-Rated UPS Maintenance Services for Hospitals and Data Centers

Hospitals and data centers are critical operations that need constant, uninterrupted power. Uninterruptible Power Supply (UPS) systems protect patient safety and data integrity continuously. UPS maintenance services ensure that the systems operate smoothly, preventing extensive outages that could compromise information and critical machinery. 

Here are the top UPS maintenance service providers that support the daily operations and long-term growth of hospitals and data centers.

1. Nationwide Power

Nationwide Power offers the best UPS maintenance services overall. It supplies batteries, HVAC equipment, generators and custom switch gear for power. The partner offers a range of services, including emergency lighting inverters, preventive maintenance, and emergency and battery services. 

With over two decades of experience, it is a multi-brand supplier offering solutions tailored to customers’ specific needs. The employees are experienced, and the facility has an industry-leading inventory. Nationwide Power offers repairs, testing and real people answering phones 24/7 to ensure comprehensive support. 

Key Features

• Emergency lighting inverters
• Solutions tailored to customers’ specific needs
• Industry-leading inventory 

2. Quality Uptime Services

Quality Uptime Services is another notable UPS maintenance provider. Its services include general enhancement, UPS and battery maintenance, UPS replacement, battery and capacitor replacement, and service coverage. With decades of experience, it has locations across the United States and Canada. 

With a national field services team, Quality Uptime Services offers additional services for HVAC, generators and switchgear maintenance. It tracks vital information seamlessly for reporting and devotes time to repairs, maintenance and various improvements.

Key Features

• UPS replacement 
• Battery and capacitor replacement
• Customizable experience for optimal use 

3. EverSafe 

EverSafe provides backup power solutions for demanding industries and machines, including lab processing equipment, CNC machines, security systems, elevators, industrial garage doors, CT and MRI scanners, and incubators. It promises experienced guidance, reliability, industry-specific solutions and scalability. 

It provides assessments covering customized power plans, risk analysis, system optimization, load calculations, and compliance and safety checks. When engineers and decision-makers book backup power assessments, EverSafe prevents costly downtime, ensures safety and compliance, and increases certainty.

Key Features

• Industry-specific solutions
• Backup power assessments 
• Growth plans

4. Tech Plan

Tech Plan gives hospitals and data centers the power to increase efficiency, manage capacity and reduce risk with its UPS maintenance process. It provides energy management, thermal management, data center monitoring and capacity planning. Its team of highly trained engineers monitors power consumption, hardware, storage and network connectivity.

The provider offers solutions by providing UPS preventive maintenance services. Its services include performance optimization, DC power maintenance, professional assessments, and electrical maintenance testing and engineering. Firmware updates, field change notices, uptime, problem prevention, readily available parts and a streamlined budget process are some of the many benefits of partnering with Tech Plan.

Key Features

• Energy and thermal management
• Data center monitoring 
• Field change notices

5. Vertiv

Vertiv offers specialized UPS maintenance services tailored for the demanding environments of data centers and health care facilities. Its preventive maintenance programs are comprehensive, including everything from routine visual inspections and thermal scans to proactive component replacements and the application of factory change notices.

The core objective of Vertiv’s approach is to significantly reduce unplanned downtime and improve mean time between failures, thereby boosting overall power system availability. Its services focus on preventing costly emergency repairs and extending the lifespan of equipment. Vertiv’s technicians provide highly efficient and effective service, ensuring systems are maintained to manufacturer specifications.

Key Features

• Temperature checks
• Visual inspections
• Component replacements 

6. Sure Power

Sure Power provides facilities with UPS batteries and maintenance testing. It offers critical diagnostics that specifically extend the life of valve-regulated lead-acid (VRLA) and flooded wet cell batteries. Based on the organization’s system design, uptime requirements and facility needs, the partner creates a customized battery maintenance contract. The standard scope of Sure Power’s work involves adding water for flooded batteries, cleaning batteries and measuring float voltages.

It ensures power reliability, compliance with industry standards and proactive care. The routine tests check trends, reports, battery capacity and load banks. Sure Power aims to maximize service life, avoid costly downtime and protect the organization’s warranty coverage.

Key Features

• Extends the life of VRLA batteries
• Customized battery maintenance contract
• Compliance with industry standards 

7. Unified Power

Unified Power practices a proactive approach to UPS systems. It offers both standard and custom UPS serving plans on equipment from top manufacturers. This partner maximizes productivity, enhances reliability, supports accurate budgets, extends equipment life, improves safety and increases efficiency. It works with specific industries, including health care and data centers. 

Unified Power offers a UPS servicing agreement with plan options available in bronze, silver, gold or platinum tiers. All of Unified Power’s plans come with additional services, such as web-based service reporting and 24/7 access to the National Dispatch Center, full-service logistics and parts facilities, and general technical support. 

Key Features

• Standard and custom UPS serving plans 
• UPS servicing agreement
• Web-based service reporting 

8. Eaton

Eaton offers its partners a range of services, including UPS service plans, remote monitoring, and battery and equipment replacement. It also provides life cycle UPS services to ensure systems operate at their full capacity throughout their entire life cycle. It has highly trained team members who visit facilities in person. Its resources provide customers with parts, deliveries and technical support.

PredictPlus is Eaton’s remote monitoring service that sends critical alarms when issues arise in the UPS system. Its services are only available to Eaton’s own systems, but the partner provides ongoing product training and certifications. 

Key Features

• Battery and equipment replacement 
• PredictPlus for remote monitoring
• Reliable technical support 

9. DC Group

DC Group provides innovative technology to organizations. Its emergency maintenance services are available via text, email or call. To support customers, DC Group assigns each of them a personal account manager and an experienced engineer to streamline resolution.

DC Group promises an immediate, on-site response. It utilizes D-tech software, which provides proactive maintenance. Its UPS battery services specifically include Site Sentry, which is software that monitors battery strings and individual battery cell monitoring.

Key Features

• Emergency maintenance services 
• Immediate, on-site response
• Site Sentry for monitoring batteries 

Methodology for Selecting Top UPS Maintenance Services

Each provider was evaluated based on criteria such as the breadth of their service offerings, emergency response capabilities and specialization in critical industries. The ranking was based on a comparison of similar lists and the weight of each service, with a greater emphasis placed on proactive maintenance solutions and nationwide coverage. This list serves as a guide to highlight providers with strong reputations and a wide array of valuable features for critical facilities.

The Cost of Power Disruptions

Power disruptions cost data centers and hospitals more than just money. Below are a few critical consequences of outages that UPS maintenance services work to avoid.

Decreased Patient Safety

Many critical systems in a hospital run on electricity. If the UPS system fails and the power goes out, machines like ventilators, infusion pumps and surgical tools stop working. These systems provide lifesaving care. Power outages can compromise patient safety, particularly during prolonged periods. Storms are a common reason blackouts occur, so having a secure UPS system is beneficial.

Compromised Data Integrity

Data centers hold large amounts of information from clients and companies. When the UPS system fails, that data is in jeopardy. This also applies to hospitals that store patient records and other information online. The data is more vulnerable to attacks and system malfunctions during power disruptions.

Negative Financial Impact

Extensive downtime can create costly legal liabilities if data is lost or machines fail during a critical period. Companies may also need to replace expensive equipment. When operations cease, it can also result in lost appointments and other activities that generate revenue.

Reputational Damage

Following a blackout, there may be damage to the data center or the hospital’s reputation. Patients will not want to go to a hospital prone to extensive UPS system failures, as it can seem too great a risk. Similarly, people will not want to store their information in a data center experiencing frequent outages. 

Essential Strategies for UPS Reliability 

Your UPS system’s reliability depends on more than just the hardware — it requires a holistic management strategy. This involves building a proactive maintenance culture, understanding your legal obligations and selecting the right expert partner to support your goals.

Implementing a Proactive Maintenance Plan

A preventive approach to UPS systems, rather than a reactive one, is ideal. Maintaining a UPS system keeps it updated and operational when needed most. A proactive maintenance strategy saves money, as lengthy repairs are more expensive than regular maintenance.

Create a comprehensive maintenance plan to ensure the UPS system remains operational during critical moments. Routine inspections should be conducted daily, weekly or monthly depending on the system’s complexity. A professional must perform the inspection in person to address every aspect. The company should check the life cycle of systems like batteries, capacitors and fans periodically. Engineers can schedule replacements to avoid abrupt system failures. 

The UPS system should also be regularly tested under realistic conditions to ensure proper function. This alerts engineers to potential problems before they cause real issues. Overheating is another common issue that can be detected using thermal imaging. A good plan follows these rules to prevent UPS system failures.

Navigating Compliance and Regulations

Hospitals and data centers must navigate local regulations to operate UPS systems within established standards. To maintain safety, the National Fire Protection Association sets specific guidelines for health care facilities to follow. Emergency and standby power systems must also comply with specific requirements. During an audit, documents and maintenance logs should be easily accessible to ensure a smooth and successful experience. 

Choosing the Right Maintenance Partner

Specialized UPS maintenance providers are ideal because they understand the intricacies of the system. Choosing a strong partner relies on the following criteria:

• Experience: Experience with a hospital or data center’s specific UPS system ensures the partner can properly repair it and identify potential issues to prevent failures. If the provider does not have experience with the specific system, they should be familiar with similar UPS systems.
• Response time: In the event of a system failure, the partner must promptly resolve the issue to restore power. A slow response time means longer outages and potential data corruption or threats to patient health.
• Certifications: Certifications reveal the provider’s expertise and reliability, which are valuable traits. Research specific certifications that are important to the particular hospital or data center.
• Reporting: The provider should create detailed reports that outline the chief areas of concern and possible solutions. This ensures the UPS system remains in optimal condition to handle intense outages for extended periods of time.
• Plans: Some providers offer standard plans for clients to choose from, while others create custom plans tailored to a company’s individual needs. It depends on the hospital or data center’s preferences when deciding which one is better. 

Emerging Trends in the UPS Maintenance Service Industry

Several emerging trends are shaping the industry, including Internet of Things-enabled remote monitoring. This keeps organizations informed of the system’s capacity remotely, rather than requiring manual checks. It can also deliver alerts in the event of an issue. However, it is still beneficial to physically check a system in addition to remote monitoring.

Another trend is predictive analytics. Engineers can use this method to identify and prevent potential problems. It can also offer suggestions to improve efficiency if parts of the system are not working optimally.

A final trend is the use of alternative energy sources, such as solar or hydro, to enhance hospital power resilience. While UPS systems handle power outages, alternative energy sources can also aid in these efforts. This is especially useful if the UPS system fails.

Get the Best UPS Maintenance Services

Hospitals and data centers rely on UPS systems during power outages. These systems provide critical care to patients and data security. UPS maintenance services help operations run smoothly, preventing power outages and ensuring uninterrupted service. Choosing the right UPS maintenance partner is crucial to maintaining the integrity of the system and keeping patient and client trust.