4 Advantages Of Cloud-Based Phone Systems In Telehealth Services

Updated on January 22, 2023

Technology is shaping the way industries are moving today, and this includes the medical industry. There are now telehealth services where patients can talk and have consultations with their physicians through a virtual platform. This is a deviation from the usual face-to-face consultations because with a telehealth service, patients can consult with their doctor virtually for more accessibility.

One of the technologies used in telehealth is a cloud-based phone system. This kind of system is a type of business communication solution which is maintained and hosted in the provider’s data centers. The services are provided through the internet connection in the clinic.

With that said, these are four advantages cloud-based phone systems can bring in telehealth services:

1. It’s A Fully Integrated Type Of Communications System

In the past, the telephone and fax machine can only do so much—you can just call over the phone and send messages through the fax. Today, you can easily send fax from an iPhone and do conference calls with video–phone systems have changed to more sophisticated and advanced capabilities. Cloud-based phone systems, in particular, is known as a fully integrated type of communications system. This is no longer a thing of the future, but cloud-based phone systems have made telehealth the present form of patient consultations.

It’s for this reason that doctors can be more efficient and productive with their telehealth services. Even when they’re on the go, they can receive and review patient’s files and other records as they’re sent over the email. They don’t have to wait until they’re in the physical clinic to access files.

A cloud-based phone system in telehealth enables features like instant messaging, file-sharing, emails, and video conferences, among others, at any time the doctor and patient please.  

2. It’s Cost-Effective

Doctors also need to be mindful of the expense of running their clinic and their practice. After all, there are other bills and utilities to be paid, too. And perhaps, one of the main reasons that may be pulling some doctors away from venturing into telehealth is the costs that may be associated. The good news is that the costs are significantly lower through a cloud-based phone system.

Most proponents who have used and swore by this type of phone system say that it’s a more cost-effective system as there aren’t many equipment and other gears to purchase. The regular occurring maintenance costs are also lower because cloud-based phone systems are more scalable. This type of system is maintained only on a per-user basis, which scales up as the capacity increases as well.

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3. It Gives More Control Over The Doctor’s Desired Features

The doctors can fully choose what desired features they need such that they’d only be paying for those. Along with choosing the needed features, it’s easier also to switch off or disable the features they no longer need.

With this kind of control, it means the business phone system can be more effective at meeting the needs both of the doctor and their patients. Apart from control over the features, the physicians can also access their telehealth phone systems from any device even when they’re on the go. They aren’t just limited to their computer in the clinic.

4. It Enables Easier Scalability

Scalability refers to the ability to expand the phone system as the demand grows. With a cloud-based phone system, scalability is better. This is unlike a traditional phone system where, if the demand or use increases, it’s difficult to add more phone lines as physical hardware would be needed. With a cloud-based phone system, there’s no need for this physical hardware. Users can be added to the system even if they’re based in a remote location.

This scalability’s advantage in telehealth means that doctors can also add other specialists to their system with ease for more networks. By doing so, should a certain patient need to see another specialist, this would be readily available within their doctor’s network. Appointment-setting is easier, even the sharing of files from one physician to another.


These are only some of the advantages a cloud-based phone system can bring in telehealth. If you’ve long felt that your clinic needed a change in the way you operate, installing a cloud-based system is worth considering. Especially in keeping with today’s times when a lot of operations are done virtually, the medical industry has to keep up as well. By providing this convenience both to doctors and their patients, the overall operations and consultations improve as well. This makes telehealth more attainable to more physicians and patients alike. Consider the ideas mentioned here as you make your transition.

The Editorial Team at Healthcare Business Today is made up of skilled healthcare writers and experts, led by our managing editor, Daniel Casciato, who has over 25 years of experience in healthcare writing. Since 1998, we have produced compelling and informative content for numerous publications, establishing ourselves as a trusted resource for health and wellness information. We offer readers access to fresh health, medicine, science, and technology developments and the latest in patient news, emphasizing how these developments affect our lives.