Doctors and other healthcare providers are often busy enough taking care of patients and ensuring they receive the best possible service and treatment. Still, this workload usually increases substantially due to time-consuming administrative burdens such as billing and insurance. As a result, providers end up working unnecessarily long hours, contributing to burnout and decreased quality of service for patients.
Founded by healthcare insiders with firsthand experience in these matters, Cool Blue VA empowers healthcare providers by offloading administrative burdens through their HIPAA-compliant, medically trained virtual assistants. With their services, medical practices can restore their efficiency, improve patient care, and help clinicians reclaim lost time.
Foundations on Personal Experience
Cool Blue VA was created by Dr. Michael Lam and Justin Lam, who bring over 40 years of combined experience in medicine and practice management. The program originated as an evolution of a model Dr. Lam established in his own clinic. After implementing his own virtual assistant solutions, Dr. Lam’s practice was able to serve more patients without overwhelming the team.
Upon experiencing the emotional and operational benefits of competent virtual assistant solutions, Dr. Lam set out to help other healthcare professionals find the same relief he did.
Benefits of Specialized and Varied Medical Virtual Assistants
Part of what makes Cool Blue VA unique among virtual assistant solutions is its diverse staff of highly trained medical virtual assistants (MVAs). Their professionals come from a wide variety of backgrounds, including nursing, billing, insurance, and clinical operations, making the company flexible and well-suited to meet every client’s unique needs.
Additionally, all of Cool Blue VA’s assistants are HIPAA-certified and receive ongoing training, ensuring their skill sets remain up to date with evolving industry standards.
This variety of specialization enables them to offer a wide range of support services.
Cool Blue VA helps practices with medical scribing, billing, scheduling, insurance verification, virtual reception, and even patient communication, giving healthcare professionals the time they need to apply the skills they spent considerable time and effort learning.
Given the variety of support services Cool Blue VA can accommodate, they are actively expanding into dental, chiropractic, and Spanish-speaking patient support to help more clinics better serve patients.
Cost-Effective Scalability and Seamless Integration
Some healthcare professionals may be wary of working with virtual assistant solutions, given how expensive in-house staff who perform many of the same functions can be. However, Cool Blue VA has found that clients save up to 70% compared to hiring full-time, in-house staff.
This virtual model also allows clients to scale Cool Blue VA’s services without worrying about quality drops.
Another benefit of Cool Blue VA’s model is that it allows assistants to smoothly integrate into existing workflows and software systems, reducing the time that might otherwise be spent on training or acclimatization for an in-house hire.
This integration also means assistants can quickly align with a given facility’s healthcare hours, enabling them to provide around-the-clock support.
Personalization and Patient Experience Enhancement
As many clinics can attest, integrating administrative support is significantly more challenging when the support does not align with a clinic’s needs or culture. To address this issue, Cool Blue VA provides personalized consultations, ensuring that each assistant fits the specific needs and dynamics of a given clinic. In doing so, assistants and clinics can develop long-term relationships that foster familiarity and reliability.
With improved reliability comes better patient experiences, as the work virtual assistants do reduces wait times, improves follow-up, and enhances provider-patient communication.
Providing Future-Ready Operations
Technological and operational standards shift quickly across industries, and healthcare is no different, with digital services becoming increasingly commonplace in many practices and clinics. Keeping up with these changes can be challenging and time-consuming, which is why Cool Blue VA has oriented its training to help assistants keep practices competitive and adaptable as they accommodate these changes.
Physicians, nurses, and other healthcare professionals generally prefer to spend more time serving patients and less time tracking bills or dealing with insurance, especially when those administrative tasks pile up and lead to unnecessarily long office hours. Cool Blue VA offers these professionals an alternative: getting back to the work they love without neglecting paperwork.
