By Richard M. Obertots, MBA, NREMT-P (ret.)
REMEMBER THE BLACKBERRY? WHO CARES…WHAT MATTERS IS YOUR BEHAVIOR WHEN YOU ARE WITH CUSTOMERS (This graphic may be dated – the principle it evokes is eternal)
What could be more disrespectful to customers than to take a call, text or even look at your smartphone in their presence?
What could be more disrespectful when with peers (who are also customers) than to ignore them when they are physically present and take a call, text or react to your mobile device?
Think about the message it sends when you are with others and you suddenly act as if their time and their presence is a far second to your mobile device.
Are you signaling to others that, “YOU MATTER!”
Are you part of an organization with a culture of undivided attention? [Read more…]