Create a Better Patient Experience in the Cloud

Updated on December 21, 2022
cloud computing in healthcare

The healthcare industry had been resistant to the shift towards digital applications, preferring to keep patient information in folders instead of online. Much of this hesitancy was due to concerns around patient privacy and HIPAA regulations. In this increasingly digital era where online appointments are the new norm and patient redacted data lives in the cloud, it’s up to IT professionals to ensure data is protected and is fully optimized. However, more work needs to be done to meet the complex healthcare standards and the best possible patient experiences. 

Creating More Actionable Data 

“Data Liquidity” has become mainstream, and technologists are currently looking for ways to create a wave of innovation through a data-driven mindset. However, industry professionals currently find it difficult to have actionable data and dashboards accessible to the right users. 

For instance, in a survey of healthcare IT decision makers, nearly 65% said they found it a challenge to get the most out of their data. Without fully utilizing this data, they are missing out on the wealth of opportunities that exist to improve the patient experience. 

Modernizing data systems using the cloud can allow for more informed and therefore better decision-making. The cloud makes it easier to for two important goals, better access to data and new ways to ensure that all data is protected. It also allows for the adoption of more sophisticated technology such as Machine Learning (ML) and Artificial Intelligence (AI). Using these technologies makes it easier to automate certain billing processes or patient intake forms, and it creates more efficient processes so healthcare professionals can focus more on patient care instead of administrative tasks. 

Similarly, cloud technology creates a seamless digital Total Experience. Using Machine Learning and/or AI, total experience is delivered through a personalized digital interface that all the relevant patient information. This reduces wait times and ensures that a patient is receiving a tailored treatment plan based on their needs. 

For instance, we worked with a health data platform to deliver an app that manages the end-to-end journey between patient and provider. The app serves as a centralized dashboard for viewing patient’s health history, fitness objectives and personal goals. It also helps the patient with a customized plan to achieve their goals. Using data deployed on the AWS cloud, the data is modeled to perfection to solve the problem at hand and serve the UI in the most efficient way possible.  

Making Compliance Easier 

Beyond becoming more efficient, cloud technology better protects customer data and maintains regulatory compliance. While healthcare organizations previously used on-premises systems or paper materials, this proved ineffective in keeping up with tighter security measures as it opens the possibility of data leaks or missing data. 

Cloud technology has recently emerged as an effective solution for complying with security measures as a recent survey found that 56% of healthcare IT professionals have embraced cloud technology and its ability to centralize all data in one location to help with compliance. Cloud security is effective because it helps identify and protect users and resources, along with threat detection and response. 

For example, we recently worked with a health information technology provider to build an AI-enabled cloud-based regulatory analytics engine that helps its customers meet regulatory requirements. This solution eliminates manual audits, reduces the labor-intensive process of capturing specific regulatory information and provides accurate, actionable and near real-time insights to positively impact patient outcomes. 

Further, this analytics engine improves the transfer of data from the EHR system, calculations and delivery of results, delivering a more trusted and timely solution, giving customers the ability to adapt workflow changes as necessary to meet requirements when adequately treating patients in accordance with Centers for Medicare and Medicaid Services guidance. This ensures that providers have a reporting tool that is accurate, reliable and easy-to-use when it comes to meeting CMS requirements throughout the year. As regulations continue to shift and more safeguards are put in place to protect patient data, cloud technology will make it easier to maintain compliance, saving healthcare professionals time and money. 

While some healthcare organizations have started to embrace cloud technology, many organizations are missing out on significant operational and customer experience improvements. Now’s the time to take your digital transformation to the cloud and increase agility, reduce costs and optimize your organization for the future.  

Sanjeev Pant
Field CTO at Presidio

Sanjeev Pant is Field CTO for Presidio.