It’s been a tumultuous year for the healthcare industry. Looking ahead we can expect to see some issues beginning to resolve, while others continue to create challenges.
Medicaid providers and payers have a renewed focus on providing better customer service to patients, and this trend is likely to continue.
Patients on both Medicaid and commercial insurance plans now pay more out-of-pocket for their care, and as a result have higher expectations from providers and payers. They are more willing to shop around until they receive good value and service.
Another driver of this shift is the expanding competitive landscape. Big Tech players such as Apple, Amazon and Google sister companies Verily and Cityblock are planning some serious disruption in the healthcare space. As their solutions begin to enter the market, existing providers and payers will be under increased pressure to improve patient satisfaction and provide better customer service. [Read more…] about Medicaid Trends to Watch in 2019