Zappos is known for its customer service and the 10 values its employees live by, but it took several years for the company to formalize its company culture into values – CEO Tony Hsieh resisted creating them for as long as possible. As the company continued to grow, however, an employee convinced him of the need. “I only wish we had done it sooner,” Hsieh later wrote of the process, which took more than a year and involved input from employees across the organization.
Simply put, values are the fundamental beliefs held by an organization. Done well, they can help guide goals and set standards for behavior – what’s right and wrong for your organization to do. And in healthcare, where disruption has become the norm, values are increasingly important — disruption creates noise that can lower productivity and distract the healthcare organization from its focus on its reason to exist: providing quality care.
In this environment, healthcare leaders able to refocus on a values-based strategy can boost productivity and reenergize team members. Values are important because they motivate people, and in doing so they both drive and create alignment. Effectively instituting a values-based strategy requires not only being clear about your values as a company, and how they relate to the services you provide, but also having those values align with employees’ individual motivations. [Read more…]