Greg Hopkins
Financial
The Balancing Act: Designing Consumer Experience to Fit your Financial Model
BY
Greg Hopkins
The ‘Age of the Customer’ has pressed most industries to redesign their customer relationship model to fit the needs and ...
Patient Care
Reshaping Patient Experiences in the Era of Consumerized Healthcare
BY
Greg Hopkins
Today, patients are more involved in key decisions about their care than ever before. They choose providers, select coverage, collaborate ...