Greg Hopkins

Financial

The Balancing Act: Designing Consumer Experience to Fit your Financial Model

BY
Greg Hopkins

The ‘Age of the Customer’ has pressed most industries to redesign their customer relationship model to fit the needs and ...

Patient Care

Reshaping Patient Experiences in the Era of Consumerized Healthcare

BY
Greg Hopkins

Today, patients are more involved in key decisions about their care than ever before. They choose providers, select coverage, collaborate ...