By Matt Blickenstaff
Your Medical Office Manager plays a critical role in your practice, acting as the primary interface between you, your staff, and your patients. The importance of making the right hiring decision cannot be overemphasized: Your Office Manager could mean the difference between a thriving practice and one that struggles to survive. Before interviewing candidates, it’s well worth your time to review this list of positive attributes — and to be wary of some negative qualities it might be best to avoid.
Your Office Manager is often the first person a potential patient will encounter. That means, the person you hire will, in effect, serve as the face of your practice. It’s imperative your manager provides patients with an excellent customer service experience — from the initial phone call to in-person contact at the time of the patient’s visit. That goes for returning patients, as well.
Good Communication Skills
Excellent communication skills are important in every job, but especially in management positions. An Office Manager must be able to clearly and effectively communicate with physicians, staff, and patients — as well as insurance, billing, and other third-party companies. In addition to relaying information, communication involves good listening skills and the ability to take appropriate action and devise solutions based on the information that’s provided. Your manager also acts as a repository for feedback, from patients as well as staff. Thus, his or her communication skills can help your practice grow and remain competitive.